Service Requests & Violations

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All service requests, issues or questions concerning the Severn House Condominiums are to be reported to our property management company, WPM Real Estate Management following the steps below:

BUSINESS HOURS CALL: 443-796-7192

AFTER HOURS EMERGENCY CALL: 443-796-7192

Only true emergencies are addressed after regular business hours or on weekends.

Be sure a WPM ticket is created for all requests!!

The fastest and most efficient way to get service for issues with your residence or common areas is to submit a service ticket request with the property manager.  Doing so enables tracking of your issue to make sure it is addressed in a timely manner.

NOTE: You must have a Login to the WPM site to do so.  If you don’t already have one call WPM at 443-796-7400 or email at severnhousecondo@wpmllc.com to obtain a login.

Tenants must be registered by owners to submit service requests.  The unit owner must submit authorization to do so with the property management company.  If they have not, you’ll need to report issues to your owner and ask them to submit a service request.

Unit Service Request

If you have an issue within your residence:

  • Login if necessary
  • On the( left)right-side bar click:
    • Maintenance
    • Create New Request
    • For YOUR Home
  • Select the category and subcategory which best describes your issue
  • In Comments enter a brief but specific description of your Click black arrow next to category to select subcategory
  • Confirm your contact information
  • Attach supporting document and/or photos
  • Click Create Request blue button
  • Record ticket number
    • You can view the ticket and its status on the property management site
  • If the issue is not covered, WPM will change ticket status to Not Approved and advise resident
  • If the issue is covered, WPM will:
    • Assign a vendor and then let the owner which vendor has been assigned
    • Either WPM or vendor will coordinate with owner on date/time to address
    • Close ticket when repair is completed
  • Resident follow up
    • You can view your ticket status by clicking: Maintenance, My Requests
    • If you don’t receive a timely reply you can email (recommended) or call WPM at 443-796-7400 for status
    • Be sure to reference the ticket number and insist that they document your follow up in the ticket status

Common Area Service Request

Follow these steps to report service requests for common areas/grounds.  You would also follow these steps if submitting a ticket for someone within the community

  • Login if necessary
  • On the right-side bar click:
    • Maintenance
    • Create New Request
    • Select a different home in your association
  • Select Common area, no specific home
  • Click Next
  • Scroll to COMMON AREAS or Recreational Amenities at the bottom
  • Select the subcategory which best describes your issue
  • In Comments enter a brief but specific description of your Click black arrow next to category to select subcategory
  • Confirm your contact information
  • Attach supporting document and/or photos
  • Click Create Request blue button
  • Record ticket number
    • You can view the ticket and its status on the property management site
  • If the issue is not covered, WPM will change ticket status to Not Approved and advise resident
    • NOTE: Some requests for common area repairs may be considered projects requiring SH Board review and budget alignment.
  • If the issue is covered, WPM will:
    • Assign a vendor and let the owner which vendor has been assigned
    • Either WPM or vendor will coordinate with owner on date/time to address
    • Close ticket when repair is completed
  • Resident follow up
    • You can view your ticket status by clicking: Maintenance, Common Area Requests
    • If you don’t receive a timely reply you can email (recommended) or WPM for status
    • Be sure to reference the ticket number and insist that they document your follow-up in the ticket status

Violations

If you are an owner and experience a disturbance, issue or believe another resident is violating Severn House Rules and Regulations follow the steps below. 

Although you may feel something is against policy, that might not be the case.  You will find the current Rules and Regulations on this site.  More complex matters may be defined in the condo docs or other areas.  The property management company will review and advise you if an item you are reporting is not a violation.

If it is an actual violation, the property management company will take the applicable action to address the violation.  You will not be kept informed of the status.  However, the SHCB does monitor the status and resolution of violations. 

Do not address your neighbor directly or leave notes.
The property management company handles these situations

  • Please be considerate
  • Rude and aggressive behavior is simply unacceptable
  • Anonymous reports will not be addressed
  • Only owners can report violations, tenants should refer any concerns to the owners
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Address

Fairview Avenue, Annapolis
Anne Arundel County, 21403

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